Benefits Prime Consultant
Benefits Prime Consultant
Job Locations US-Remote
Job ID 2020-1103
# of Openings 1
Category Customer Service/Support
Mosaic Consulting Group is a partner of Ultimate Software, and the leader in the field of UltiPro implementation, support and maintenance. Based in Nashville, Tennessee, our team of consulting experts helps businesses of all sizes and across all industries to maximize their UltiPro investment to access important analytics about their people, identify trends and discover potential cost savings.
We are growing rapidly and we are currently looking for Benefits Prime Consultant to join our team in any location in the U.S.
As a Benefits Prime Consultant, you will be our point-person for Benefits Prime, Ultimate Software’s newest benefit product. In this role, you’d be involved in a diverse set of projects, including Benefits Prime launches and renewals, and act as a guide for other consultants in developing solutions to complex issues. In addition, you will assist with net new launches and ongoing product support for our Premier Support customers.
Lead Benefits Prime implementations through PlanSource methodology and best practices, and provide support for Benefits Prime customers. Assist with system and integration testing for Benefits Prime as needed.
Serve as a Benefits Prime/PlanSource SME on the team, mentoring other consultants and helping them troubleshoot complex issues.
Understand the clients’ unique needs from their UltiPro and Benefits Prime system and configure these requirements.
Build meaningful relationships with our clients and model Mosaic’s customer service vision of Guide, Anticipate, Exceed; also use this to understand how we can better support our clients with additional services that we offer.
Use system analysis techniques, including consulting with users, managers, and executives to determine software and system functional specifications.
3+ years of experience configuring PlanSource/Benefits Prime
Prior experience with UltiPro strongly preferred
Ability to travel up to 40% required
Working knowledge of HR laws and regulations preferred
Prior experience with APIs preferred
Computer & IT , Consulting , IT Consulting , HR & Recruiting , Customer Service
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