Customer Care Associate
Customer Care Associate
Job ID: 0372431
Job Category: Business Operations Group
Location: Portsmouth, NH US
Job Type: Full-Time
Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.
Deliver trusted, professional, and reliable service to John Hancock clients and build customer satisfaction and loyalty
Meet quality expectations to ensure a positive client experience
Meet productivity expectations to maximize team service levels
Provide effective and timely resolution of a range of customer inquiries
Strike a positive and cooperative tone with both customers and coworkers
Strive for first-call resolution of customer issues
Translate scenarios that require problem resolution to positive service experiences
Strengthen the perception of John Hancock in the marketplace
Possess the ability to work in a team environment, as well as being able to resolve issues accurately and independently
Complete ongoing training to stay abreast of product, industry, service and policy changes
Post-secondary education or high school diploma
Customer Service or Financial Services experience a plus
Outstanding verbal communication skills and strong telephone etiquette
Possess the ability to multi-task
Flexibility and ability to adjust and succeed in a rapidly changing, fast-paced team environment
Demonstrated problem resolution skills
Effective listening skills
Demonstrated computer efficiency
Outstanding customer service skills
Ability to handle an array questions and transactions with composure
Training Class will begin on February 4, 2019. **This is a full-time Work from Home opportunity for any State in the United States. Available across the country.**
If you are ready to unleash your potential it’s time to start your career with Manulife/John Hancock.
Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers’ needs first and providing the right advice and solutions. We operate as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. At the end of 2016, we had $977 billion (US$728 billion) in assets under management and administration, and in the previous 12 months we made almost $26 billion in payments to our customers.
Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges and under ‘945’ in Hong Kong.
Manulife is committed to supporting a culture of diversity and accessibility across the organization. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.
Accounting & Finance , Customer Service
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