Enterprise Account Executive
Partial Remote – Employee, Full-Time
Enterprise Account Executive
Remote-US, New York City
Gainsight? is a venture-backed, fast growing tech company revolutionizing Customer Success for businesses. The Customer Success company helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight provides a complete, end-to-end Customer Success solution through its services and technology. The industry-leading platform helps companies manage customers relationships effectively, track customer health and transform the way organizations orient around the customer. Gainsight is the platform of choice for many leading companies like Box, Adobe and Workday. The company has been recognized as one of the top 100 private cloud companies in the world by Forbes, one of the fastest growing private companies in America by Inc. Magazine, and as one of 20 Great Workplaces in Tech by Fortune Magazine. Gainsight’s CEO, Nick Mehta, has been recognized as one of the Top SaaS CEOs in America. The company has offices in California, Phoenix, St. Louis, London and India.
With diversity and inclusion at the forefront of Gainsight’s core values, we promote a culture that celebrates diversity and inclusiveness at Gainsight, regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.
This role is remote in New York City
Enterprise Account Executives are responsible for selling Gainsight solutions to prospective customers. Using a consultative sales approach, the successful candidate will create and cultivate relationships to build and maintain customers for life. The Sr. Enterprise Account Executive will work with all Gainsight stakeholders including Customer Success Managers, Professional Services, Pre-Sales, Product Support and Product Management to anticipate and meet customer expectations.
What You’ll Do
Achieve sales quota for assigned territory and/or accounts
Maintain appropriate sales development activity to ensure healthy pipeline management
Overcome technical and business objections of prospective customers as necessary
Conduct online or onsite product demonstrations to qualified prospects as necessary
Respond to RFPs for qualified business opportunities where Gainsight is a fit
Work with the Professional Services organization to evaluate training and consulting needs to support implementations
Product and Market Knowledge
Maintain a thorough understanding of the Gainsight product and services offered
Gain an understanding of Gainsight’s use in the industry, as well as best practices
Be a subject matter expert for your designated industry and territory
Work with Business Development Representatives to define and support prospecting efforts within assigned territory.
Enter new leads, contact data, log calls and other sales information for prospects and customers into SFDC and other related CRM systems
Prepare formal proposals, produce price quotes, work with management on contract negotiations, and gather all necessary paperwork to process orders
Investigate and resolve customer problems with deliveries, payments, product use or implementation (as required)
Provide feedback (customer/prospect needs, industry trends, market perceptions, competitive intelligence, etc.) to company management, Marketing and Product Management teams
Conduct online webinars as a means of generating qualified leads
Plan, promote and conduct round table events in key locations within your territory
Travel to and attend trade shows, conferences, round tables and onsite visits with customers and prospects; 30-40% travel per year
What We’re Looking For
A Bachelor’s degree and a minimum of ten years of experience selling Enterprise Solutions (SaaS and services) into Fortune 1000 compa…
New York, NY