Delivery – East Coast
SALESFORCE SOLUTIONS ARCHITECT
RelationEdge is a Salesforce Platinum Consulting Partner that helps companies who use or plan on using Salesforce.com. Our methodology is based on business process engineering and sales management and we employ our Process First, Technology Second approach to solving business problems. We leverage everything Salesforce has to offer to develop a custom engineered technology solution that will improve our client’s business processes. RelationEdge’s passion for helping companies better market, sell, and provide service to their customers is essential to our DNA and is what distinguishes us from competitors.
RelationEdge is seeking a Solutions Architect to join our team in a client-facing role that combines technical responsibilities and traditional consulting elements. The Solutions Architect will be involved in the post-sales, implementation stage of RelationEdge’s services and solutions, and act as the technical adviser in the pre-sales/discovery process.
The Salesforce Solutions Architect will deliver Salesforce solution definition, design, implementation, customization, integration, and managed services for clients which will include, but isn’t limited to the following:
Participate in process flow analysis and process redesign along with Project Manager
Produce a detailed functional design document to match customer requirements
Provides oversight to Salesforce Engineer to make sure the configuration workbook meets the solution requirements
Collaborate with a team of Salesforce Architects, Developers, and Engineers to determine the most appropriate technical strategy and designs to meet business needs
Provide current best practice and 3rd Party solution alternatives as part of the functional design document
Participate in internal projects as required
Act as a team lead and assist the delivery team in building out declarative functionality within Salesforce
Participate in business process due diligence, creation, and documentation of end-user requirements of new and/or existing customer application implementation projects
Share best practices and be consultative to clients throughout duration of the project- act as a trusted partner
Participate in pre-sales activities and support proposal development (statement of work)
Establish and build a rapport with clients throughout the project lifecycle to identify areas of future business
Participate and lead, when needed, project meetings with the customer
Act as an escalation point for risks and issues to the project team and client management.
Demonstrate broad solutions leadership, impacting significant solution direction, exerting influence outside of the immediate team and driving change
Provide and train Salesforce best practices to clients using case scenarios and practical experience in relation to their business processes and best practices
Understand business drivers for professional services projects, and assist in defining required features and mapping Salesforce features to business processes
Act as a key contributor in the design of customized solutions and execute the solution by leveraging SFDC and other toolsets
Manage client expectations and maintain communication throughout the course of the project.
Engage with customers on additional requirements and business needs
Manage task-level budget/scope to ensure client success and project profitability; tactfully work with clients to address out of scope requests and use client account manager to re-align expectations or seek additional scope/budget
Assist the business in understanding the effort, risk, and effect of making changes to a Salesforce instance
Maintain current Salesforce.com certifications such as Salesforce Admin, Sales, and Service Cloud certifications
Client Services , Computer & IT , IT Consulting , Software Development
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